Customer Terms and Conditions

John Downs Redmore (Hull) Ltd is a wholesaler of curtain accessories and haberdashery.

100% satisfaction and customer loyalty is our aim. We have great confidence in our products and welcome questions on how to use them. It is difficult to buy goods over the internet without seeing and feeling their quality. So we are delighted to send free samples (some exceptions apply please see the bottom of the page) before you buy. Just ring us 01482 329099 or fill in the contact form

Our terms and conditions

We operate a returns policy in line with the Direct Selling Regulations, this is how it affects our customers and us.

Goods not covered by these regulations
They include any lengths of linings, interlinings, curtain tapes, poles, tracks, roman blind headrails or any other product that is cut to a customer’s requirements and order.

Cancellation of an order and return of goods
A customer has a right to cancel an order by writing or email, not by telephone up to 7 working days following placing the order.

We are entitled to charge carriage or ask the customer to arrange carriage at their expense to return goods to us. For returns we are entitled to charge carriage including any third party charges our carrier makes to us. We also reserve the right to charge any carriage expenses incurred by us due to changes in any originally carriage free order. Or the customer may arrange to return goods to us at their expense. Because the goods we sell can be large and bulky please note that return carriage can be expensive – sometimes as much as £25. Refunds will be arranged when the goods are returned to us in a re-saleable condition.

Incorrect Orders
Customers must inform us of any shortages, faulty goods, or wrongly dispatched items within 7 working days. No responsibility can be taken for shortages following cutting of fabric or any other product by the customer. Please carefully check all your goods on delivery.

Your privacy and our policy

We are committed to keeping all our customers information secure and we have PCI compliance certificates. We also do not under any circumstances circulate, give or sell any type of personal customer information to any other company or agent.

Tips and Suggestions
Any tips or suggestions are given in good faith. These are usually passed on to us by our professional customers that has worked for them and are included as information only, and are not definitive instructions. This is because there are so many ways of making curtains and blinds, we accept no responsibility for these tips or suggestions not working.

Our shipping options are included in our terms and conditions and can be read here

Our Privacy policy is included in our terms and condtions and can be read here

Exceptions of free samples. Roman Blind Headrails, Pelmet and Valance brackets, cushions, scissors and any other single use item.