Privacy Policy

Hello, my name is Frances Redmore and I am one of  the owners of John Downs Redmore (Hull) Ltd.

Our address is 59 Ryde Street, Kingston Upon Hull, East Yorkshire, HU5 1PB

Our telephone number is 01482 329099

Our website is

What personal data we collect and why we collect it

When you make an order and pay for it you are taken from our website to either secure payment website on Paypal or Worldnet Payment. This means we store no financial information such as credit card numbers and is more secure for you the customer. We are informed of the payment by both organisations by email.

We also have to complete every year the Payment Card Industry Data Security Standard (“PCI DSS”) certification. Our certification is valid until 2019 and has to be completed each year.

When you make an order, we have to deliver it to you. We use your name, address, telephone number and email address you give us to arrange this by giving it to either the Post Office or Carrying company so they can deliver your goods to them.

A record of your purchase is kept on our website records. These can be removed on request.

Contact forms

When you use our contact form to ask a question or ask for a free sample we delete this as soon as the question has been answered or sample sent to your address.


If you have an account and you log into our site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

If you go to another website from ours ie Facebook articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We have copies of invoices which we have to keep in line with HMRC requirements.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not send your data anywhere other than the Post Office and Carrier companies as explained earlier.

Visitor comments may be checked through an automated spam detection service, to indentify and block unwanted spam emails.

How we protect your data

We protect your data by deleting emails regarding your questions and requests for free samples.

We have two-factor authentication on the companies Paypal accounts.

Worldnet Payment services has double encryption on financial transactions.

We also comply with the Payment Card Industry Data Security Standard (“PCI DSS”) regulations and renew this every year.

Our server who holds our website details has security measures. The Post Office and Carrier companies we pass on your name and address to have their own data protection measures.

We also have Firewalls in place on our computers to stop data breaches.

If you have any concerns regarding your personal information please contact me : Frances Redmore 0482 329099 or email us using our contact form and I will do my best to help.