100% satisfaction and customer loyalty is our we aim with our terms and conditions. We have great confidence in our products and welcome questions on how to use them. It is difficult to buy goods over the internet without seeing and feeling their quality. So we are delighted to send free samples (some exceptions apply) before you buy. Just ring us 01482 407277 or fill in the contact form
Our terms and conditions
We operate a returns policy in line with the Direct Selling Regulations, this is how it affects our customers and us.
Goods not covered by these regulations.
They include any lengths of linings, interlinings, curtain tapes, poles, tracks, roman blind headrails or any other product that is cut to a customer’s requirements and order.
Cancellation of an order
A customer has a right to cancel an order by writing or email, not by telephone up to 7 working days following placing the order
Customers must inform us of any shortages, faulty goods, or wrongly dispatched items within 7 working days. No responsibility can be taken for shortages following cutting of fabric or any other product by the customer. Please carefully check all your goods on delivery.
Return of goods
For returns we are entitled to charge carriage including any third party charges our carrier makes to us. We also reserve the right to charge any carriage expenses incurred by us due to changes in any originally carriage free order. Or the customer may arrange to return goods to us at their expense. Because the goods we sell can be large and bulky please note that return carriage can be expensive – sometimes as much as £25. Refunds will be arranged when the goods are returned to us in a re-saleable condition.
Tips and Suggestions
Any tips or suggestions are given in good faith. These are usually passed on to us by our customers as information that has worked for them and are included as information only, and are not definitive instructions. This is because there are so many ways of making curtains and blinds, we accept no responsibility for these tips or suggestions not working.